please contact sales@modernguinea.com or +65 9178 4080 for any enquiries.

Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. 

To start a return, you can contact us at sales@modernguinea.com. If your return is accepted, we will provide instructions on how to facilitate the return. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
If you would like to exchange your item, please contact us at sales@modernguinea.com. We do not accept exchanges if it is not of the same value. We will process exchanges immediately if the goods received arrive defected.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.